Last Updated: January 2025

1. Overview

At QualifyMe, we strive to provide exceptional AI-driven hiring services. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for our subscription-based platform.

We understand that every organization has unique needs, and we aim to be fair and transparent in our refund practices while maintaining the sustainability of our service.

2. Refund Eligibility

2.1 Qualifying Circumstances

Refunds may be considered under the following circumstances:

Technical issues that prevent access to core platform features for more than 48 hours
Billing errors or duplicate charges
Cancellation within the first 14 days of initial subscription (trial period)
Service disruptions caused by QualifyMe system failures
Documented platform malfunctions affecting AI assessment accuracy

2.2 Non-Refundable Situations

Refunds will not be provided in the following cases:

Change of mind or business requirements after the trial period
Unused portions of monthly or annual subscriptions
Disagreement with AI assessment results or recommendations
Third-party integration issues not caused by QualifyMe
User error or misuse of the platform
Violation of our Terms of Use resulting in account suspension

3. Trial Period and Money-Back Guarantee

3.1 14-Day Trial Period

New customers can request a full refund within 14 days of their initial subscription if:

The platform does not meet your basic hiring needs
Technical issues prevent effective use of the service
You experience significant dissatisfaction with core features

3.2 Satisfaction Guarantee

We stand behind our AI technology. If our platform fails to deliver the promised functionality during your first billing cycle, we will work with you to resolve issues or provide a prorated refund for the unused portion of your subscription.

4. Refund Process

4.1 How to Request a Refund

To request a refund, please follow these steps:

Contact our support team at support@qualifyme.ai
Include your account email, subscription details, and reason for refund request
Provide documentation of any technical issues (screenshots, error messages)
Allow our team to attempt resolution before proceeding with refund

4.2 Processing Timeline

Our refund process follows this timeline:

Initial Response: Within 24 hours of request submission
Review Period: 3-5 business days for evaluation
Resolution Attempt: 2-3 business days for issue resolution
Refund Processing: 5-10 business days once approved

4.3 Refund Methods

Approved refunds will be processed using the original payment method. If the original payment method is no longer available, we will work with you to arrange an alternative refund method.

5. Partial Refunds

5.1 Prorated Refunds

In certain circumstances, we may offer prorated refunds calculated based on:

Unused time remaining in your billing period
Duration of service disruption caused by our platform
Extent of technical issues affecting platform functionality

5.2 Service Credits

As an alternative to monetary refunds, we may offer service credits that can be applied to future billing periods or used to upgrade your subscription plan.

6. Annual Subscription Refunds

For annual subscriptions, special considerations apply:

Full refunds available within 14 days of initial purchase
Prorated refunds may be considered for service failures beyond our control
No refunds for unused portions after 90 days of service
Cancellation results in loss of annual discount benefits

Annual subscribers who receive refunds will be charged the difference between annual and monthly pricing for the period of service used.

7. Enterprise and Custom Solutions

Enterprise customers with custom contracts may have different refund terms as specified in their individual agreements. These may include:

Extended evaluation periods
Milestone-based payment structures
Custom service level agreements
Dedicated support and resolution processes

Enterprise customers should refer to their specific contract terms or contact their dedicated account manager for refund-related inquiries.

8. Dispute Resolution

8.1 Internal Review Process

If you disagree with a refund decision, you may request an internal review by:

Submitting additional documentation supporting your request
Requesting escalation to a senior support manager
Providing detailed explanation of your circumstances

8.2 External Dispute Resolution

For unresolved disputes, customers may seek resolution through their credit card company's dispute process or relevant consumer protection agencies in their jurisdiction.

9. Data and Account Access

Upon refund approval and processing:

Account access will be terminated immediately
Data export must be completed before refund processing
Candidate assessments and reports will be permanently deleted
No future access to historical data will be available

Please ensure you have exported all necessary data before requesting a refund, as we cannot provide access to account data after the refund is processed.

10. Policy Updates

This Refund Policy may be updated periodically to reflect changes in our services or legal requirements. We will notify customers of significant changes through:

Email notifications to active subscribers
Platform announcements and notifications
Updates to this policy page with revision dates

Continued use of our services after policy updates constitutes acceptance of the revised terms.

11. Contact Information

For refund requests or questions about this policy, please contact us:

Email: support@qualifyme.ai
Contact Form: contact page
Phone: Available through your account dashboard

Our support team is available Monday through Friday, 10 AM to 7 PM IST, and we strive to respond to all inquiries within 24 hours.